Privacy Policy

1. Introduction

Chaleur ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chaleur.online and make purchases from our store.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and shipping address when you place an order
• Payment information (processed securely through our payment provider)
• Account information if you create an account
• Communication preferences and correspondence with us
• Information you provide when contacting customer support

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with service providers who assist us in operating our business (payment processors, shipping carriers, email service providers) and only to the extent necessary for them to perform their services.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where applicable

7. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: